from: Mark Grealish mark@bhalash.com
to: info@texoil.ie
cc: sligo@texoil.ie
date: Fri, Jan 27, 2012 at 12:52 PM
subject: Why was my cancellation not processed?

Hello!

In October 2011, I signed up for Texoil Sligo’s direct debit payment plan for oil. Before I placed any order for oil, my bank account was debited, for €50, on November 28.

In the first week of December 2011, I had a change of circumstances and as a result I decided to cancel my order and seek a refund. I called the Texoil Sligo office and spoke to their worker there, who assured me that 1. my cancellation was understood, 2. my direct debit plan would be cancelled and 3. I would receive a complete refund of the €50 drafted.

On December 29 my account was again debited €50, but between school exams, and Christmas and new year’s travel I did not have an opportunity to follow up on the matter.

On Monday of this week (January 24), I contacted the Texoil Sligo office and spoke to their office worker who assured me that 1. my cancellation had been processed, 2. a refund had been issued. I was promised another callback from their manager/owner, X, which I duly received on the following day, Wednesday 25. X promised me that the direct debit would be cancelled and either a refund would be issued, or I would receive oil to the amount so-far debit.

This morning, January 27, Texoil again debited my account €50.

At this point in time, I have been promised a cancellation and refund on three occasions by the Sligo office, promises that completely fell through. I no longer have faith in their promises, and I no longer wish to deal with them.

I do not want credit in oil. I want the immediate and full refund of the €150 debited from my account. I understand that the amount is small in the grand scale of things, but I am a full-time college student supporting a family; the €50 debited from my account last night was my bus fare and food budget for the week coming.

At no point in time have I received any invoice or receipt in writing from Texoil, so I am happy to furnish original bank and phone records in order to confirm my claim.

My bank account details and a summary of facts:

  • Name: Mark Grealish
  • Bank: Bank of Ireland
  • Account #: ########
  • Holding branch: ##-##-## (##### branch, Galway)

My account was debited on:

  1. 28/11/2011 TEXOIL SLIGO DD 50
  2. 29/12/2011 TEXOIL SLIGO DD 50
  3. 27/01/2012 TEXOIL SLIGO DD 50

I expect a prompt reply to this email. I can be reached by phone on 086 190 8088, or by email to this address (mark@bhalash.com).

Thank you!

Mark Grealish
Ballinabrock
Cliffoney
Co. Sligo


in me

Mark Grealish

Dashing brigand, handsome rapscallion, father, crazy cat lady and the world's greatest lover and liar, living in Galway, Ireland.




Have your own say on 'Oh, Texoil':

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>